TERMS OF USE

General Contracting Terms

These general contracting terms are applied to all commercial transactions carried out on our website, lalogroñesa.com, a domain owned by Torregonza S.A., a Spanish legally established corporation, provided with company tax code (CIF)  A-14033609 and duly registered in the Trade Register of Córdoba, Sheet 121, Volume 163 Gral. 99, Book of the Section of Corporations, Sheet 2764 Gral. 1315 of Corporations, Inscription 1.

 

 

1. Identification

lalogroñesa.com is a business unit of Torregonza S.A., provided with Company Tax Code (CIF) A-14033609, with registered address in C/ Realejo, 7 Montoro (Córdoba) - 14600, and duly registered in the Trade Register of Córdoba, Sheet 121, Volume 163 Gral. 99, Book of the Section of Corporations, Sheet 2764 Gral. 1315 of Corporations, Inscription 1.

 

2. Activity
lalogroñesa.com produces and carries out distance sales of sweets, preferentially over the internet.

 

 3. Content and information provided on the website
lalogroñesa.com reserves the right to modify the commercial offer and supply presented on the website at any time - changes to products, prices, promotions and other sales and services. GVS makes every effort within its means to provide information contained in the website accurately and with no typographical errors. In the event that at some point there is an error of this kind without lalogroñesa.com’s knowledge, we will correct it immediately. If there is a typographical error in any of our displayed prices and a client has already made a purchase based on that error, GVS will notify the client of the error and the customer is entitled to cancel the order at no personal cost.
The contents of the lalogroñesa.com website may show at times provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product, the customer is entitled to cancel the order at no personal cost.

 

4. Sales system
When ordering, the customer can choose different ways of making a purchase:

  •        Internet, by using the “shopping cart “
  •        Telephone, by contacting our Customer Service: (+34) 957 160 314
  •        Fax: (+34) 957 160 061
  •        Mail: to the address above
  •        E-mail: tienda@torregonza.com

 

5. Applicable Taxes
The prices of the products shown on the website lalogroñesa.com include value-added tax (VAT), where applicable.
Purchases delivered within the territory of any of the member states of the European Union are subject to VAT. Purchases delivered outside the territory of any of the member states of the European Union, or in the Canary Islands, Ceuta or Melilla are not subject to VAT.
Purchases for delivery outside the European Union shall be arranged with lalogroñesa.com’s Purchases Department to agree on delivery costs.

 

6. Payment method
When ordering, the customer has the free choice to pay by card (American Express, MasterCard, Visa, Visa Electron, etc.) or similar methods such as PAYPAL. In certain cases and in order to prevent fraud, lalogroñesa.com reserves the right to request a specific payment method from a customer in the event that the identity of the buyer has not been conclusively proven.

 

7. Delivery options, costs and delay.
The customer can select delivery option as pertaining to his delivery area. Based on delivery times, service quality, delivery spot, cost will vary accordingly.
lalogroñesa.com delivers all its orders with nationally and internationally well known couriers.

Delivery date will vary depending on selected article’s availability and delivery region.
Approximate delivery times are available in the “Delivery Costs” section of our website. Before confirming the order, the customer will know his delivery costs as well as the approximate delay applied to his specific order. Particularly:

  •        Delivery period may vary due to extraordinary events of the Courier and/or delivery difficulties.
  •        The delivery expenses as presented on the website are approximate and are calculated based on a statistically mean weight of 5kg. lalogroñesa.com reserves its right to alter delivery costs when the weight requested is 10% higher/lower than the abovementioned mean weight. Would there be a price variation, lalogroñesa.com will inform the customer of the variation by e-mail. The customer is entitled to cancel his order without incurring in any cost.

When ordering, the customer has the free choice to pay by card (American Express, MasterCard, Visa, Visa Electron, etc.), bank transfer, cash on delivery or similar methods such as PAYPAL. Delivery costs may vary according to the payment method chosen (more information is available in the “Delivery Costs” section of our website. In certain cases and in order to prevent fraud, lalogroñesa.com reserves the right to request a specific payment method from a customer in the event that the identity of the buyer has not been conclusively proven.

 

8. Buyer’s Rights. Return of goods policy

lalogroñesa.com does not guarantee its customers the availability or delivery period of the products that it offers on its website except for that of products in which a certain guarantee is expressly stated. The list displayed is merely a guideline since manufacturers or distributors do not report stock in advance or guarantee delivery periods. This situation prevents lalogroñesa.com from accurately informing its customers about the availability of products and guaranteeing a certain delivery period which, in any case, will depend on the time that the manufacturer or distributor takes to supply the product.
lalogroñesa.com guarantees its customers the possibility of cancelling their order at any time and without any charge, provided that the cancellation has been notified before the order has been transferred to the transporter for dispatch.
The client will have a period of seven days since the reception of the order to dissolve the contract and to do any return of the purchased product. The client will inform lalogroñesa.com within the established period and by any means admitted by law, its wish to exercise its right to resolve the contract. The order returned will be picked up by lalogroñesa.com, and will have to be handed together with the delivery slip and if applicable the issued invoice. 

Delivery costs for returns shall be assumed by the BUYER.
The customer may return any article that they have bought from lalogroñesa.com provided that the products have not been opened or used and retain their seal and original packaging. In these cases, lalogroñesa.com shall return the money of the purchase by credit card, bank transfer to the account indicated by the customer or by a payment to their personal account.

If a product other than that requested by the customer is delivered due to an error by lalogroñesa.com, it shall be returned and the correct product shall be delivered without any additional charge to the buyer.
For any incident related to the return of Goods from our shop, please contact our Customer Service Dept. by e-mail tienda@torregonza.com or by telephone 957 16 03 14.

 

9. Client's obligations

The lalgroñesa.com client agrees at all times to provide truthful information about the data requested in user registration forms or when placing an order, and keeping them updated at all times.

 

The customer agrees to accept all the terms and conditions contained in these general contracting terms, and understands that they reflect from our part the best possible service for the type of activity that lalogroñesa.com offers.

The customer also agrees to confidentially save with the utmost care their personal access codes to our website.

 

In order to assist the delivery of the order, the customer agrees to provide a delivery address where it can be delivered within normal daily working hours (from Monday to Friday, from 10 a.m. to 1.30 p.m. and from 4 p.m. to 6 p.m.). In case of the client’s failure to meet this obligation, GVS shall not assume any responsibility for delays or delivery failures with the order requested by the customer.

 

10. Security and Confidentiality
lalogroñesa.com guarantees the security and confidentiality of all its communications with its clients.
All online payment operations are carried out over a secure server, based on the SSL standard, which protects the data against access attempts by third parties. Your credit card data from the purchase process are stored in a database designed for this purpose.
lalogroñesa.com guarantees the protection and confidentiality of the personal details, addresses, payment details and other type of information supplied to us by our clients in accordance with Spanish Organic Law 15 of 13 December 1999 on the Protection of Personal Data. 
All of the data supplied clients to lalogroñesa.com or its employees by our clients will be included in a computer file of personal data created and maintained by lalogroñesa.com, in order that it is established in each data collection form. In this form, it shall be possible to accept or not purposes and uses that are different from those necessary for fulfilling this agreement.
In accordance with Organic Law 15 of 13 December 1999, the clients of lalogroñesa.com at any time, can exercise their rights of access, rectification, cancellation and opposition over their personal data by writing, as established in the aforementioned law, to  lalogroñesa.com, C/ Realejo, 7 Montoro (Córdoba) - 14600, España (España).
Where the data supplied are associated with a purchase, Spanish law obliges us to keep these data for at least four years and they may, therefore, not be erased or rectified, although they may be blocked (cancelled), even if so requested by the client.

 

11. Applicable Law and Jurisdiction

Any purchases made with lalogroñesa.com are subject to the Spanish laws.

In the event of any conflict or discrepancy, the applicable jurisdiction shall be that of the Courts or Tribunals of the buyer if they are the consumer. For Companies, the applicable jurisdiction will be the courts and tribunals of the Autonomous Community of Andalusia.

 

 

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